Last Updated: August 8, 2026

Altos Hospitality (“Altos Hospitality,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when using our website, contacting us, or engaging with our hospitality services.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have regarding your personal information.

1. Information We Collect

We may collect information that you voluntarily provide to us when you:

  • Submit a contact or inquiry form
  • Request information about our services
  • Contact us by email, telephone, or social media
  • Request a consultation or business proposal
  • Subscribe to our newsletter or marketing communications
  • Enter into a business relationship with Altos Hospitality

Depending on how you interact with us, this information may include:

  • Name
  • Company or business name
  • Email address
  • Telephone number
  • Business address
  • Website or social media information
  • Information about your hotel, resort, hostel, restaurant, or hospitality business
  • Any other information you choose to provide

We may also automatically collect limited technical information when you visit our website, such as your IP address, browser type, device type, pages visited, approximate location, and website usage information.

2. How We Use Your Information

Altos Hospitality may use your information to:

  • Respond to inquiries and requests
  • Provide information about our hospitality services
  • Prepare proposals and business recommendations
  • Communicate with clients and prospective clients
  • Provide and manage our services
  • Improve our website and services
  • Understand website traffic and visitor behavior
  • Send newsletters, announcements, or marketing communications where permitted
  • Maintain the security and functionality of our website
  • Comply with applicable legal and regulatory obligations

We will only collect and use personal information for legitimate and appropriate purposes. Where applicable, we will rely on consent, contractual necessity, legal obligations, or legitimate business interests as the legal basis for processing personal information.

3. Contact Forms

When you submit information through a contact form on our website, we use the information you provide to respond to your inquiry and communicate with you regarding your request.

Please do not submit sensitive personal information through our general contact forms unless specifically requested and appropriate.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • Ensure the website functions properly
  • Remember certain preferences
  • Understand how visitors use our website
  • Improve website performance
  • Measure marketing and advertising effectiveness

Some cookies may be provided by third-party services such as website analytics, advertising, social media, or other technology providers.

You may be able to control or disable cookies through your browser settings. Certain website functions may not operate correctly if necessary cookies are disabled.

5. Analytics

We may use third-party analytics services to understand how visitors interact with our website. These services may collect information such as your IP address, browser information, device information, pages visited, and general usage patterns.

We use this information to improve our website, content, marketing, and overall user experience.

6. Sharing of Personal Information

We do not sell your personal information.

We may share information with trusted service providers when necessary to operate our business or provide our services. These may include:

  • Website hosting providers
  • Email and communication providers
  • Website analytics providers
  • Marketing and advertising service providers
  • IT and technical support providers
  • Professional advisers
  • Payment or business service providers where applicable

We only share information where reasonably necessary for the relevant business purpose and expect service providers to handle information appropriately.

7. International Data Transfers

Because Altos Hospitality may work with businesses and service providers internationally, your personal information may be processed or stored in countries other than the country where you live.

Where applicable, we will take reasonable steps to ensure that international transfers of personal information are handled in accordance with applicable privacy and data protection laws.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing services, maintaining business records, resolving disputes, complying with legal obligations, and protecting our legitimate business interests.

When personal information is no longer required, we may securely delete or anonymize it.

9. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

10. Your Privacy Rights

Depending on where you live and applicable law, you may have rights regarding your personal information, including the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Request restriction of certain processing
  • Object to certain processing
  • Request portability of your information where applicable
  • Withdraw consent where processing is based on consent
  • Opt out of marketing communications

For individuals protected by the GDPR, these rights can include access, correction, erasure, restriction, portability, objection, and rights relating to certain automated decision-making.

To exercise a privacy right, please contact us using the information provided below.

11. Marketing Communications

If you choose to receive marketing communications from us, we may send information about Altos Hospitality, our services, hospitality industry updates, special offers, or other business-related information.

You can unsubscribe from marketing emails at any time by using the unsubscribe option included in the communication or by contacting us directly.

12. Third-Party Websites and Social Media

Our website may contain links to third-party websites, social media platforms, or other external services.

Altos Hospitality is not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policy of any third-party website you visit.

13. Children’s Privacy

Our website and services are intended for businesses and general audiences and are not directed toward children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

14. California Privacy Rights

If applicable California privacy laws apply to you, you may have additional rights regarding your personal information, including rights to know, delete, correct, opt out of certain sales or sharing, limit certain uses of sensitive personal information, and receive equal treatment for exercising applicable privacy rights. California privacy requirements can include specific disclosures and methods for submitting consumer requests.

Altos Hospitality does not sell personal information.

If you are a California resident and wish to exercise an applicable privacy right, please contact us at:

Email: info@altoshospitality.com

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, or applicable laws.

The updated version will be posted on this page with a revised “Last Updated” date.

16. Contact Us

If you have questions about this Privacy Policy, how we handle your personal information, or wish to exercise an applicable privacy right, please contact us:

Altos Hospitality
Email: info@altoshospitality.com
Website: Altos Hospitality

We will make reasonable efforts to respond to privacy-related requests within the time required by applicable law.